1.No changes after payment is completed
Please double-check your delivery details and ordered items
(flavour / quantity) before making payment.

2.All orders are non-refundable and non-exchangeable. 
Unless due to our mistake (e.g. wrong item shipped).

3. Please provide complete, accurate and clear delivery information
Orders with incomplete or incorrect details may result in delayed or failed delivery.
Any additional delivery fees incurred due to this issue will be borne by the customer. Thank you for your understanding.

4. Shipping & Delivery Timeline
Unless a specific delivery date is requested or the order is a pre-order item,orders will be shipped within 1–3 working days (excluding Sundays & public holidays).

Parcels usually arrive within 1–5 working days after shipment.
In rare cases, delays may occur due to courier arrangements or unforeseen circumstances. If delays happen, we will do our best to assist in following up with the courier.

5. Courier Responsibility
All parcels are handled by third-party courier partners
(Either one: J&T Express / DHL Express / SPX Express).
Once proof of delivery is provided by the courier, we are unable to take responsibility for lost or misdelivered parcels. 
Any claim will have to be made by third party postal service providers. 
If applicable, we will make reasonable efforts to assist with compensation claims.

6. Order Issue Reporting Window
If there is any issue with your order (e.g. wrong item received),
Please contact us within 5 days of receiving your parcel
(WhatsApp: 016-236 2736) so we can assist you.

由于邮费问题，目前官网只邮寄西马，东马需要通过Shopee (Doumo Cookies Official Store) 下单。
**下单即视为同意以下 下单与配送条款。